Phlebotomy Technician Specialist

Phlebotomy Technician Specialist

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PHLEBOTOMY TECHNICIAN SPECIALIST, 2E offers the most comprehensive information available in order to expertly perform phlebotomy tasks. Whether the student is already a Medical Laboratory Technician or cross training from another branch of Allied Health, Phlebotomy Technician Specialist, 2E is versatile enough to be used by anyone new to phlebotomy. This edition has been updated to reflect relevant National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) competency guidelines. Chapter reorganization successfully enhances the learning path for students through a more concise and logical flow of professional phlebotomist skills. With its up-to-date content, thorough examples, eye-catching illustrations, and emphasis on customer service, this textbook sets the standard for phlebotomy instruction. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.SERVICE. Customer service is an integral part of every profession, and phlebotomy is no exception. The dictionary definition ofa customer denotes a person with whom one has dealings. ... However, if in addition to this exceptional service you perform your task with a smile and an empathetic ear, then you have offered exceptional customer service. ... Learn to be a good listener. ... Describe the procedure for responding to an unresponsive patient with a a€œDNRa€ order in the chart. 4.

Title:Phlebotomy Technician Specialist
Author: Kathryn Kalanick
Publisher:Cengage Learning - 2011-10-27

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