Fabled Service

Fabled Service

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As vice president and general manager of Nordstrom, Inc., for 12 years, Elizabeth Sanders made Nordstrom the benchmark against which any company, retail or otherwise, now measures itself. In Fabled Service, Sanders defines legendary service and explores the benefits and drawbacks of providing it to customers.In Fabled Service, Sanders defines legendary service and explores the benefits and drawbacks of providing it to customers.


Title:Fabled Service
Author: Betsy Sanders
Publisher:Jossey-Bass - 1995
ISBN-13:

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